Services
From concept feasibility and budgeting to implementation and life cycle support. We believe it’s “all about the customer” – and we work in close partnership to fulfil our brief.
Projects
Our engineers have vast experience with different customers in differing environments. We can work as a specialist contractor or as part of a project team. Our service is always dedicated, our ethos to work in partnership, our goal to deliver first-class projects –
ON BUDGET AND ON TIME.
Professional Services
- Planning – Microsoft Project
- Design – CAD tools
- Project Management
- CDM
- H&S
- Risk & Method Statements
- Change Management
- Site Supervision
- Installation
- System Commissioning
- Customer Configuration
- O&M Documentation
- Operator Training
- Certification
- Handover
Engineering Disciplines
- System Design
- Feasibility Studies
- Financial Planning
- Project Management
- Site supervision
- Installation Works
- Cabling
- Containment
- 240V electrical
- Fibre optics
- IT infrastructure
- Wireless transmission
- Electronic security Systems
- Control room furniture
- Security Doors
- Warranty support services
System Lifecycle Support
One of our key performance indicators is customer retention. We provide sustainable maintenance contracts on a 24/7 basis by working in partnership with you, our customer. A happy customer will be retained, and deserves the finest service. To this end we leave no stone unturned. Indeed, many customers have been with us for more than 10 years, of which we are justly proud. Each regional branch office is identically structured, ensuring you of
our very best service and support, wherever you are. Our Service Proposition is as follows:
Bespoke client support packages tailored to meet their individual support requirements and budgets.
We “modulised” particular items for you to select to provide your ideal elements of service, ie:
- Simple “Pay as you Go” support contracts
- Defined response & fix times
- Planned Preventative Maintenance Services (PPMs)
- Defined spares holdings per customer / site
- Full asset management services
- Residential engineering services
- Fully comprehensive (parts / labour / PPMs included)
- Periodic assessments of the service via KPI measurement
- Full account management – ensuring;
- Customer relations
- Strong communications
- KPI / SLA measurement of the service offered
- Customised reports
A Dynamic Managed Service
A live & proactive service designed to keep you informed
A live & proactive service designed to keep you informed
A live proactive service designed to keep you informed. Tesseract is a fully computerised system which records all customer information, whilst logging all service callouts/ PPM scheduling and asset management services. It is the hub that receives information from you and sends instructions to our field service engineers. Each action is logged, tracked and stored. By recording all engineering activity, customised reports are generated, measuring our performance against client-set KPIs. Service Benefits.
Service Benefits:
- Live communication from our call centre to engineers
- Fast engineering response
- Full audit trail of engineering activity
- Seamless and accurate invoicing
Engineering Excellence
The majority of our engineers have been with us for many years. They are professionally trained to the highest industry standards, and appreciate our ethos “it’s all about the customer”. They hold themselves to our highest standards. OpenView Service Engineers – the benefits:
• Fully equipped – parts, tools, plant
• Responsible and courteous
• Accredited, vetted, security checked
• Carry ID and PPE, wear uniform
• They talk to you, keeping you fully abreast.
Our engineers interact with our customers keeping them informed every step of the way.